Guides / Decision support

Make a clearer decision for your shop.

Use these short guides to frame a shop problem, check the right numbers, and ask better questions before choosing a tool or service.

Explore the guides

Shop problems / Useful first steps

Start with the question you face.

Each guide gives you a way to think through the decision. The related tool lets you test numbers or explore options when you are ready.

01 / Diagnose

Find the real problem.

What should I improve first?

Look for the task that costs you the most time, money, or missed sales each week. Write down one example and how often it happens before looking for software.

Keep in mind

Check sales, stock, customer messages, and daily admin separately.

Use Check My Shop

02 / Measure

Put numbers around it.

Are my prices and stock working?

A busy product is not always a profitable one. Compare selling price with cost, then check how quickly stock turns and how much cash sits on the shelf.

Read the guide: Margin vs Markup for Small Shops

Keep in mind

Use actual costs and a recent sales period; revisit the numbers when either changes.

Use Profit & Stock Calculator

03 / Choose

Check the fit before committing.

Do I need a better checkout and stock system?

List the checkout, reporting, and inventory jobs your current setup misses. Check country availability, payment support, hardware, and ongoing cost before you shortlist a POS.

Read the guide: How to Choose a POS System for Your Shop

Keep in mind

A feature list only helps when the whole setup works in your market.

Use POS Finder

How should I handle customer messages?

Map where replies, orders, and follow-ups get lost. Decide who needs access, when a person should take over, and whether your message volume justifies a more structured WhatsApp setup.

Read the guide: How to Use WhatsApp for Shop Orders and Customer Messages

Keep in mind

Separate a provider’s eligibility rules from its fit for your team.

Use WhatsApp Finder

Questions that follow

Make the change useful over time.

What should I automate?

Only automate a repeatable task once the steps and owner are clear. Test the handoff and keep a person available for exceptions, especially in customer conversations.

Read the guide: What Should a Small Shop Automate First?

How do I bring customers back?

Start with a useful reason to follow up, such as an order update or a relevant reminder. Ask permission before sending marketing and measure whether the message helps.

Read the guide: Simple Customer Retention Ideas for Small Shops